Tour Information | Tour Costs Covered | Trip Member Responsibility
Guaranteed departures
Unforeseen Delays | ustomized Itineraries | Medical Considerations
Liability Limitations | inclusions and exclusions

Reservations, Cancellations and other Information

Reservations

A 20% per person deposit reserves a place for you on a PaddleAsia tour. Preferred form of payment is by telegraphic transfer (Swift Telex Transfer) to our bank account in Phuket, Thailand. We cannot accept traveler's checks.

- Bank details -
Account name: PaddleAsia Co. Ltd.
Bank: Siam Commercial Bank
Address: 66 Rasada Road, Phuket Town
Tel: +66 76 212254 or 212255
Fax: +66 76 214598
Branch: Phuket Town
Account Number: 537-2-64689-1

We do however, have a secure online booking form for credit card deposits. Where possible and in the case of telegraphic transfers, ALL deposits must be paid prior to the date of departure. In regards to online credit card payments, a 5% service charge must be added to cover bank credit card charges. This is what the banks charge us for a credit card transaction.

Click here to contact us here for reservations.

Final payment is due on the day of departure, unless special arrangements have been made through PaddleAsia. Payment may be made by bank transfer or credit card (Visa or MasterCard). A 3% service charge covering the Bank credit card charges is added to your account if you use a credit card.

The charge percentage is less if we have your signature on a credit card slip.

Upon receiving your deposit, we will send you a confirmation email or fax.

Make sure you look at our 'what to bring' list. There is other useful info on our general information page.

Tour Information
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We strongly recommend early reservations since our tours are limited to six to eight guest per trip in Thailand and 10 in Laos.

Tour Costs Covered

See our itineraries for specific coverage. Our tour programs include accommodations (while on the tour), meals, snacks, soft drinks and water, park entrance fees, chartered aircraft fees (on some Laos itineraries), and accident insurance. Escort boats are covered on some itineraries.

Personal expenses such as visas, international departure taxes, and excess baggage charges are not included.

Tour pricing is subject to change without notice based on uncontrollable international currency fluctuations or the cost of services we use.

We firmly recommend guests carry their own accident, health or travel insurance. Check with your company to determine coverage and exemptions or limitations while in other countries.

Trip Member Responsibility

As a trip member, you have certain responsibilities to PaddleAsia and other trip members.

You are responsible for understanding the conditions indicated in the trip program and in selecting a trip that is suitable to your abilities. We will, of course, help you all we can in selecting the appropriate expedition. In addition, we will send you supplemental trip information when requested.

It is in your interest to accurately disclose your fitness level. PaddleAsia may make specific recommendations on the type and size kayak for your use based on this information.

The trip leader reserves the right to ask any trip member to leave the trip if the trip member refuses to cooperate with trip procedures or instructions or safety issues. If any guest exhibits behavior which is detrimental to the trip or its members, then the guest may be asked to leave the trip. Such decision is solely at the discretion of the trip leader.

PaddleAsia is not responsible for the acts or omissions, including negligence, of PaddleAsia employees or any person or agency providing goods or services to PaddleAsia or its guests.

Guaranteed Departures

Trips will operate with as few as two persons. Any anticipated modifications in itinerary or accommodations due to the size of the trip will be noted in the confirmation/tour information package.

We reserve the right to modify the itinerary when judged necessary for reasons of safety and/or the overall comfort of the trip members, or due to unforeseen events (weather, road conditions, etc.) in the area of travel. 

PaddleAsia guests/participants are eligible to join the trip after final payment has been made. Guests are encouraged to make final payment in cash (US $ or Thai baht) to avoid unforeseen difficulties with credit card approval/authorization. 

PaddleAsia reserves the right to delay or reschedule a trip in cases of unsafe weather conditions beyond our control. In the event of short weather-related delays (up to two days) the trip leader will endeavor to use that time in the most productive way for the benefit of the guests and the trip.

If a trip is rescheduled due to unavoidable circumstances and a guest is unable to participate in the rescheduled trip, the guest is entitled to a refund of payments already made (less US$50 for administrative fees.) PaddleAsia reserves the right to reschedule a trip to a different location if circumstances warrant such a change.

Unforeseen Delays

Delays due to concerns such as bad weather, bad road conditions, flooded rivers, illnesses, government interference, wars, acts of insurrection, acts of God, or agent issues are not the responsibility of PaddleAsia. PaddleAsia is not responsible for the costs incurred. PaddleAsia will if possible make reasonable modifications in the trip procedures and itinerary to avoid cancellation of the trip.

The base tour price is in US dollars, so currency fluctuations do not normally affect our tour prices. However, the cost of our service providers might increase and we cannot absorb those costs. We will notify you as soon as is possible and we will absorb small increases as part of doing business here.

Cancellations

For unavoidable cancellations, the deposit will be held by PaddleAsia Co. Ltd. and may be used against another trip booking within one year of cancellations - effective from date of notification of cancellation by email or fax.

If you must cancel a trip due to unforeseen events that are beyond your control, credit towards another trip will be applied as above.

There is no refund for any unused part of the itinerary.

We recommend trip cancellation insurance.

If for any reason PaddleAsia cancels any trip, we are not responsible for additional expenses contracted by guests planning for the trip such as nonrefundable airfare, visa fees, medical exams, etc. To date, PaddleAsia has not canceled a trip. We restrict trips in Trang and Tarutao according to season to avoid having to cancel a trip in the event of a seasonal storm.

Customized Itineraries

If you desire to organize a private trip, we will prepare a customized itinerary. Customizing itineraries is one of our specialties. Let us share our expertise and creative skills with you to develop a unique itinerary tailored to your particular needs and desires.

Medical Considerations

Please let us know beforehand if you have any existing medical problems.

Please consult your physician in advance about possible immunizations requirements.

PaddleAsia cannot give guidance on medical concerns. Take a look at the Center for Disease Control SE Asia section. This is another information page.

PaddleAsia attempts to satisfy varying dietary requirements, subject to the type and range of food items available at any given location. We often have vegetarians on trips and we cater to them. Food can be prepared without spice, as needed. We do not have control over type cooking oil used in food preparation nor over commonly used ingredients such as monosodium glutamate. 

Note: PaddleAsia is not responsible for existing medical problems, medication, or emergency evacuation costs.

Liability Limitations

PaddleAsia Co., Ltd. and its associated agents and contractors assume no responsibility for any personal injury, damage or loss of property during any stage of a trip. This included acts of nature, delays, theft, government restrictions, or any other annoyance we may encounter but have no control over. We also reserve the right to make modifications or alterations to programs for the safety, comfort, and convenience of the group members as a whole. Trip members will be notified of such changes as soon as possible. Once you have made your reservations and sent your deposit, you are bound by the terms and conditions in this agreement.

Further details - inclusions and exclusions